Shipping policy

Last updated: October 23, 2026

WHERE WE SHIP

We ship within the United States only, including Alaska, Hawaii, and U.S. territories. We deliver to residential addresses, business addresses, and USPS PO boxes. We do not ship internationally at this time.

SHIPPING RATES

Free shipping on orders of 2 bottles or more, one-time or subscription.

Single-bottle orders, one-time or subscription, ship at a flat rate shown at checkout before you pay.

Rates are calculated at checkout and shown before you pay.

PROCESSING TIME

Orders leave our warehouse within 1 to 2 business days. Business days are Monday through Friday, excluding federal holidays. Orders placed on a weekend or holiday are processed on the next business day.

Once your order ships, you will receive a confirmation email with tracking.

DELIVERY TIME

Standard delivery takes 3 to 7 business days after your order ships, depending on your location. Alaska, Hawaii, and U.S. territories may take longer.

Delivery times are estimates provided by the carrier, not guarantees. Weather, carrier backlogs, and other events outside our control can add time.

TRACKING

Every order ships with tracking. Tracking can take up to 24 hours after shipment to show activity, so do not worry if it looks inactive at first.

If you did not receive a tracking email, check your spam folder, then email support@pairella.com and we will resend it.

DELAYED ORDERS

If we cannot ship your order within the time stated above, we will email you with a revised shipping date and you may cancel the order for a full refund to your original payment method. This applies to orders that have not yet shipped.

WRONG OR INCOMPLETE ADDRESSES

Please check your shipping address carefully before you place the order. Orders leave quickly, so we can only correct an address if the order has not been handed to the carrier yet. Email support@pairella.com as soon as you notice a mistake.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you and reship it once. Additional reshipments may require payment of shipping again.

PACKAGES MARKED DELIVERED BUT NOT RECEIVED

Check with anyone else at the address and with your local carrier first, since packages often show up within 48 hours. If it still has not arrived, email us within 30 days of the delivery date and we will send a replacement at no cost.

DAMAGED OR INCORRECT ORDERS

If a bottle arrives damaged or open, or the order is not what you ordered, email support@pairella.com within 30 days of delivery with a photo of the item and the packaging. We send a free replacement, or a full refund if you prefer. Nothing needs to be sent back.

SUBSCRIPTION ORDERS

Subscription orders of 2 or 3 bottles ship free; single-bottle subscriptions ship at the flat rate shown at checkout. Your renewal ships on the schedule shown in your account, and we email you before each renewal.

You can skip, reschedule, or cancel any time from your account. Changes made before the renewal date apply to the next shipment.

SALES TAX

Applicable sales tax is calculated at checkout based on your shipping address.

QUESTIONS

Email support@pairella.com. A human reads it and replies within 1 business day.

Pairella (GOTMA LLC), 701 Tillery St, Unit 12, Suite 1612, Austin, TX 78702