Refund policy

Last updated: October 23, 2026

We want Pairella to earn its place next to your pill. If it is not right for you, getting your money back is easy.

The 90-Day Money-Back Guarantee

Take Pairella the way it is meant to be used: 2 capsules a day with your pill. Try it for up to 90 days from delivery, that is 3 full packs. If it is not for you, email us and we will refund your order in full to your original payment method.

Nothing to ship back. Keep the bottle. No forms, no explaining yourself.

The guarantee applies to your first order, 1 per household. On a subscription, it covers your first order, not the renewals that follow it.

How It Works

Email support@pairella.com with the email address or order number used at checkout. That is all we need. We reply within 1 business day and process the refund the same day we approve it. Depending on your bank, it can take 5 to 10 business days to show on your statement.

Damaged, Wrong, or Missing Items

This is separate from the 90-day guarantee and it applies to every order, including subscription renewals.

If a bottle arrives damaged or open, or the order is not what you ordered, email support@pairella.com within 30 days of delivery with a photo of the item and the packaging. We send a free replacement, or a full refund if you prefer. No return needed.

Packages Marked Delivered But Not Received

Check with anyone else at the address and with your local carrier first, since packages often show up within 48 hours. If it still has not arrived, email us within 30 days of the delivery date and we will send a replacement at no cost.

Returns

We do not ask for returns. Because this is a supplement you swallow, opened bottles cannot be resold, so sending one back helps nobody. Approved requests are settled without a return shipment.

Do not send anything back before contacting us, since packages sent without prior approval cannot be processed.

Orders Not Yet Shipped

Orders leave our warehouse within 1 to 2 business days, so the window is short. Email support@pairella.com as soon as you can and we will cancel the order in full if it has not been handed to the carrier yet.

Subscriptions

You are in control of your subscription. Skip, reschedule, or cancel any time from your account, in a few clicks. No phone call, no email required.

We email you before every renewal so the charge is never a surprise.

Cancel before the renewal date and you are not charged. Once a renewal order has been placed, that order is final and is not eligible for a refund, so please cancel or skip ahead of the renewal date if you do not want the next bottle. Renewal orders are still fully covered by the damaged, wrong, or missing items terms above.

Free Gifts

Free gifts included with a bundle (such as The Pill Pairing Plate guide or the 7-Day Pill Case) have no cash value and are not refunded separately. You keep them even if your order is refunded under the 90-day guarantee.

Abuse of the Policy

The 90-day guarantee is built on trust and we honor it generously. We reserve the right to decline a request where there is evidence of abuse, such as repeated claims across multiple accounts or addresses.

Questions

Email support@pairella.com. A human reads it and replies within 1 business day.

Pairella